We use Royal Mail 2nd Class Tracked Delivery for posting parcels. At this point, we unfortunately do not deliver outside of the UK.
We aim to dispatch all orders within 48 hours.
Free delivery to S18, S40 and S41 postcodes. If you are unsure whether this would apply to you, please drop us a message before you place your order and we can advise accordingly.
For orders up to £20.00 = £4.00
Orders between £20.01 and £49.99 = £5.50
Orders over £50 = free of charge within the UK mainland. (Some heavier low value items carry an individual postage levy - once an order has been completed we will be in touch, should this apply to you. If at this point you wish to cancel the order, you will be refunded in full to the original payment method).
Please note that in line with the ethos of our business, we aim to recycle packaging wherever possible. Therefore you may find recycled packaging has been used in packaging your order, however we always ensure that your items are protected and secure and would arrive to you in the same condition had they been posted using brand new packaging.
We aim to ensure you are 100% satisfied with your order, however if this is not the case then we would request that you contact us in the first instance and we will guide you through what the next steps are.
If the item is faulty then you will be offered a refund or replacement once we have received the item back. We will also reimburse you for postage costs of returning the damaged item.
If the item is undamaged but you no longer require it (e.g. have changed your mind), a refund/exchange will still be offered but you will need to pay the postage costs for returning the item.
This does not affect your statutory rights.